Cincinnati/Northern Kentucky International Airport came out as Ohio’s top airport in a new JD Power ranking that found travelers are feeling better about airports across North America.
The 2026 North America Airport Satisfaction Study showed overall satisfaction rising in every airport size category. Mega airports gained 14 points on a 1,000-point scale, large airports climbed 13 points, and medium airports posted the biggest jump at 16 points.
“For the better part of the last decade, nearly every airport, from the largest international hubs to midsized airfields, has undertaken a significant capital improvement project aimed at streamlining passenger flow, adding attractive food and beverage options and improving overall passenger experience,” Michael Taylor, JD Power’s managing director of travel, hospitality and retail, said in a Sept. 16 news release. “On the whole, those efforts are finally starting to pay off in the form of higher overall passenger satisfaction scores.”
The study was based on nearly 25,000 surveys of U.S. or Canadian residents and looked at seven parts of the airport experience, including how easy it is to get through the airport, how much trust passengers have in it, and the quality of terminal facilities.
Ohio’s airports all fall into JD Power’s medium category, which covers facilities serving between 4.5 million and 9.9 million passengers a year. CVG ranked seventh overall in that group with a score of 675 out of 1,000, making it the state’s highest-rated airport.
Cincinnati/Northern Kentucky also has the shortest TSA wait times in Ohio. It added two nonstop routes in July, to Greenville-Spartanburg, South Carolina, and Portland, Maine, both on Breeze Airways. More service is on the way as well, with United Airlines set to begin a nonstop flight to San Francisco on Oct. 25 and Allegiant Air scheduled to start service to Orlando in February 2027.
John Glenn Columbus International Airport followed at No. 12 in the medium category with a score of 666. Cleveland Hopkins International Airport was next for Ohio, placing No. 15 with a score of 597.
John Glenn International is also in the middle of a major $2 billion expansion project. A new terminal is expected to be finished in late 2028 or 2029, and it will include 36 gates.
Nationally, Minneapolis-Saint Paul International Airport led the mega airport category, which includes airports serving 33 million passengers or more each year. Detroit Metropolitan Wayne County Airport and Phoenix Sky Harbor International Airport finished second and third, followed by New York’s LaGuardia Airport and Harry Reid International Airport in Las Vegas.
In the large airport category, which covers airports with 10 million to 32.9 million passengers annually, Tampa International Airport took the top spot. Portland International Airport and Dallas Love Field were second and third, with Kansas City International Airport fourth and Raleigh-Durham International Airport fifth.
Among medium airports, Charleston International Airport ranked first. Ontario International Airport was second and Indianapolis International Airport third, while Milwaukee Mitchell International Airport and Hollywood Burbank Airport rounded out the top five.
Taylor said, “when it comes to the individual experiences of passengers, every detail counts and the specific design and structural decisions airports make can have a significant influence on how passengers spend their time - and their money - in the terminal.”
The full study is available on JD Power’s website.
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